Help center
If you are new to the product, the guides below take you step by step. Each guide uses the screen and button names you see in the app.
Getting started guides
Nine guides cover the whole flow, from creating an account to deleting your data.
Create an account and sign in
A single YouReply account is all you need to use YouReply Survey. This guide covers signing up, choosing an account type, the sign-in options, starting on the Free plan and moving to a paid plan.
4 min
Create a survey
Start with a blank survey or a ready-made template, add questions in the builder and set the look of the survey in the Design tab.
5 min
Question types and validation
The builder palette offers more than 30 question types and content elements in six groups. This guide summarizes what each group is for, the validation options and the elements that need extra care.
6 min
Logic and randomization
Change a respondent's path based on their answers, try out rules on the flow map and randomize questions, options or blocks to reduce order effects.
6 min
Response limits and screening
Decide when the survey stays open and how many completed responses it collects, and separate respondents outside your target group with screening rules.
4 min
Publish and share a survey
Publish the survey to open it for responses, share the link through your own channels and shape the respondent experience with consent, anonymity and going-back settings.
5 min
Monitor responses
Follow the number of incoming responses, the completion rate and each response's answers on the survey's detail page.
3 min
Export responses
Download responses as an Excel (.xlsx) or CSV file, and choose which columns go into the file and which responses are included.
4 min
Delete your account and data
Deleting your account and deleting your survey data are separate processes. This guide walks you through both.
4 min
Support channels
If the guides do not cover your question, reach us directly.
WhatsApp support
WhatsApp during weekday office hours for short questions and quick pointers.
Message us on WhatsApp(opens in a new tab)Email support
Write by email for anything that needs screenshots or detail.
destek@youreply.com.trFrequently asked questions
Short answers about product scope, limits, pricing and security.
Go to the FAQ
Our support team replies on weekdays between 09:00 and 18:00.
Couldn't find what you need?
Send us your question and our team will reply during weekday office hours.
Contact Us