Distance Sales Agreement

This Distance Sales Agreement (the "Agreement") is concluded electronically to set out the rights and obligations of the parties in accordance with Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts.

1. Parties

1.1 Seller

1.2 Buyer

The user who purchases a plan through the Platform (the "Buyer"). The Buyer's full name or company name, identity or tax number, address, phone and email address are declared during the order and stored with it.

2. Subject of the Agreement

The subject of the Agreement is the provision of the digital service purchased electronically by the Buyer through the YouReply Survey platform and the determination of the parties' rights and obligations. The service is digital and is provided only through internet access; no physical goods are delivered.

The Buyer accepts having read and electronically approved the Preliminary Information Form before the Agreement was concluded; that form is an integral part of the Agreement. The Terms of Use, which governs the use of the Platform, is also an integral part of the Agreement. In the event of a conflict between the two texts, this Agreement prevails on matters relating to the sale and the Terms of Use prevail on matters relating to the use of the Platform.

3. Scope of the service and the plan

The service sold is the YouReply Survey plan selected by the Buyer on the order screen. The plans on sale:

• Free: free of charge
• Academic: monthly or annual usage period; does not renew automatically at the end of the period
• Individual: monthly or annual usage period; does not renew automatically at the end of the period
• Team: monthly or annual usage period; does not renew automatically at the end of the period
• Business: monthly or annual usage period; does not renew automatically at the end of the period
• Business Plus: monthly or annual usage period; does not renew automatically at the end of the period
• Enterprise: price, limits and period set by contract

The name, period, limits and price of the selected plan appear in the order summary and in the contract copy sent after the order. Plan limits show the scope of the usage right purchased.

4. Price and payment

• The price is the amount shown in Turkish Lira in the order summary and includes VAT (%20); the net amount and VAT are shown separately on the invoice.
• Payment is made by card (3D Secure) through the infrastructure of iyzico Ödeme Hizmetleri A.Ş., or by bank transfer. Card details are not stored by the Seller.
• For bank transfers, the plan is activated upon confirmation that the payment has reached the Seller's account; the order number is written in the transfer description.
• The invoice is issued as an e-archive or e-invoice on the basis of the details declared by the Buyer and is delivered electronically. The Buyer is responsible for the consequences of incomplete or incorrect details.

5. Usage period

• The usage right starts at the moment the payment is approved (confirmed, in the case of a bank transfer) and ends at the end of the selected period (1 month or 1 year).
• The price is taken once per period and the subscription does not renew automatically at the end of the period. When the period ends the product returns to the Free plan by itself; no subscription arises that the Buyer would need to cancel and nothing is charged at the end of the period.
• A Buyer who wishes to continue makes a new purchase. The new period starts from the moment of purchase; days remaining from the previous period are not carried over and are not refunded.
• The Free plan cannot be selected while a paid period is live.

6. Performance of the service

For card payments, the plan is activated in the Buyer's account at the moment the payment is approved by the payment institution and performance is deemed to have commenced immediately. The service is provided within the plan assigned to the Buyer's account. The Seller does not warrant that the service will operate uninterrupted and error-free; it takes reasonable technical measures and endeavours to remedy faults within a reasonable time. Maintenance, updates, outages originating from infrastructure providers and force majeure do not constitute an impediment to performance; planned maintenance is announced in advance where possible.

7. The Buyer's obligations

• The Buyer is responsible for the security of its account and password and for the actions of the users added to its account.
• The Buyer undertakes to use the Platform in compliance with the law, morality and the rules of good faith, and accepts responsibility for the content and target audience of its surveys and for the data it collects.
• Where the Buyer collects personal data it is the data controller under Law No. 6698; fulfilling the obligation to inform and, where required, obtaining explicit consent are the Buyer's responsibility.
• The Buyer undertakes not to reverse engineer the Platform, not to attempt to obtain its source code, not to lease it to third parties or resell it as a service in its own name, and not to create abnormal load through automated tools.

8. Right of withdrawal

Pursuant to Article 15(1)(ğ) of the Regulation on Distance Contracts, the right of withdrawal cannot be exercised in contracts for services performed instantaneously in electronic form. By giving the approval "I consent to immediate performance of the service and understand that I no longer have a right of withdrawal." on the order screen, the Buyer requests immediate performance and accepts that no right of withdrawal exists. Rights arising under Law No. 6502 in the event of a defective service are reserved.

9. Refund or extension in the event of a technical failure

Where the Seller determines that the service could not be used at all because of a technical failure, the fee for the unusable period is refunded or the usage period is extended. Applications are made with the order number to destek@youreply.com.tr. See Delivery and Return Terms.

10. Price changes

The Seller may change plan prices. A change is announced at least 30 days before it takes effect and applies only to purchases made after the announcement. The price of a period the Buyer has purchased and that is running does not change.

11. Suspension and termination for breach

Should the Buyer act in breach of this Agreement, the Terms of Use or the applicable legislation, the Seller may, upon notice or without notice where the nature of the breach so requires, suspend the account or the relevant content, restrict access, or terminate the right of use. In such case the Buyer may not claim a refund for the remaining period; the Seller's accrued receivables and rights to compensation are reserved.

12. Protection of personal data

The personal data processed in the order, payment, invoicing and support processes is described in the Customer and Subscription Privacy Notice and the Privacy Notice and Privacy Policy. For personal data the Buyer collects through its surveys, the obligations of the parties are set out in the Data Processing Agreement.

13. Notices and evidential agreement

Save where the legislation requires otherwise, notices between the parties are made via the email address registered in the Buyer's account and the Seller's contact details above. The Buyer accepts that, in any dispute arising out of this Agreement, the Seller's official books and commercial records together with the electronic records kept in its own database and servers constitute binding evidence, and that this clause constitutes an evidential agreement within the meaning of Article 193 of the Code of Civil Procedure (No. 6100).

14. Resolution of disputes

Where the Buyer qualifies as a consumer, the Provincial and District Consumer Arbitration Committees at the Buyer's place of residence or the place of the transaction are competent up to the monetary limits announced annually by the Ministry of Trade, and the Consumer Courts above those limits. Where consumer status does not apply, the courts and enforcement offices of Ankara are competent. The Agreement is governed by the laws of the Republic of Türkiye.

15. Entry into force and contract copy

This Agreement, consisting of fifteen articles, is concluded and enters into force on the order date upon being read and approved electronically by the Buyer. A copy of the Agreement is sent to the Buyer's registered email address after the order.