- What does the Free plan include?
- The Free plan is open to everyone and has no time limit; no payment details are needed to start. The Free plan includes 1 active surveys and 1 user. The Free plan allows 100 responses per survey and 500 responses per year in total. When your needs grow you buy a paid plan; your surveys and responses stay in your account.
- Do plans renew automatically?
- No. Paid plans are paid once for the period you choose (1 month or 1 year) and are valid from the moment the payment is confirmed. At the end of the period your card is not charged again; the plan returns to the Free plan on its own. If you want to continue, you buy a new period. That is why there is no subscription you need to cancel.
- Is there a discount for paying annually?
- Yes. On paid plans the annual price equals 10 monthly payments, so 2 months of the 12 are free. The annual amount is paid once and is valid for 1 year.
- Are response limits monthly or yearly?
- Response limits are yearly and apply to responses you collect from your own audience: Academic 20,000, Individual 25,000, Team 50,000, Business 200,000, Business Plus 500,000 responses per year. The Free plan allows 100 responses per survey and 500 responses per year in total. On the Enterprise plan limits are set by contract. Responses from participants purchased separately through the YouReply Participant Panel do not count toward your plan limit; the Participant Panel is billed separately from the subscription.
- Can I change my plan?
- While a paid period is running you can buy a different plan. The new plan starts when the payment is confirmed and its period runs from that moment; time left on the previous plan is not added to the new period and is not refunded. To move to a lower plan or to the Free plan, you can wait for the current period to end.
- Who is the Academic plan for?
- The Academic plan is offered for the individual research of academics and students at universities and research institutions. No automatic academic email or document verification takes place at purchase. If you are asked to show that you meet the academic use condition, sharing your institutional academic email address (for example one ending in .edu.tr) or your student or staff document is enough.
- What happens if I exceed my plan limits?
- Active surveys, yearly responses and users define the scope of use of your plan. If you need more than that, you can move to a higher plan or ask for an Enterprise quote.
- Which payment methods do you accept?
- You can pay by credit or debit card through iyzico with 3D Secure; installment options, where available, are shown on the payment screen depending on your card and bank. You can also pay by bank transfer; in that case the plan is activated once our team confirms your payment. All prices include VAT (20%) and your invoice is issued as an e-Archive or e-Invoice.
- What is your refund policy?
- Because you approve that the service starts immediately during payment, the right of withdrawal cannot be used for digital services. If it is determined that you could not use the service at all because of a technical failure, the fee for that period is refunded or your usage period is extended. You can send your request with your order number to destek@youreply.com.tr. Details are in the Delivery and Return Terms.