Logistics & Transportation

Perfect Your Delivery Experience

Last-mile delivery, courier evaluation, B2B customer satisfaction, and operational efficiency. Measure and improve every delivery.

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100+

Logistics Company

Courier and transport

10M+

Delivery Survey

Number of feedbacks

96%

Delivery CSAT

Average satisfaction

<30s

Survey Time

SMS micro-survey

Solutions

Logistics Solutions

Delivery Experience

Last-mile delivery satisfaction, package condition, delivery time, and courier evaluation.

Automated SMS survey after delivery

Shipping & Transport

B2B customer satisfaction, damage-free delivery rate, communication quality, and pricing.

Contract-based satisfaction tracking

On-Time Delivery

Expected vs actual delivery time, delay reasons, and information quality.

Region and city-based performance

Courier & Driver

Courier courtesy, professionalism, and package delivery quality. Driver-based performance tracking.

Individual performance scoring

B2B Relationship Management

Corporate customer satisfaction, account manager evaluation, and SLA compliance.

Annual and quarterly pulse surveys

Operational Efficiency

Warehouse operations, order accuracy, return process, and inventory management feedback.

Internal customer satisfaction

Delivery Journey

Order-Delivery Journey

Order & Confirmation

Ease of ordering, confirmation process, and initial information quality.

Preparation & Dispatch

Warehouse processing time, packaging quality, and dispatch notification.

Transit & Tracking

Ease of cargo tracking, currency, and customer notification frequency.

Last Mile Delivery

Courier experience, delivery time, package condition, and finding address.

Return & Exchange

Ease of return process, package collection, refund speed, and communication.

Overall Satisfaction

NPS, repurchase intent, price-performance, and recommendation tendency.

Why YouReply?

CX Difference in Logistics

Turn every delivery into an opportunity. Increase courier performance, continuously elevate customer satisfaction.

Automated post-delivery SMS

Courier performance ranking

Cargo system integration

B2B customer pulse survey

Region-based performance tracking

Return process evaluation

FAQ

Frequently Asked Questions

Is survey sent automatically after every delivery?

Yes. By integrating with the cargo tracking system, automated SMS or WhatsApp surveys are sent after delivery. High response rates are achieved with 30-second micro-surveys.

Can courier-based performance tracking be done?

Yes. Individual NPS and CSAT scores can be tracked for each courier. Best and lowest performing couriers are automatically reported.

Is there a separate survey system for B2B customers?

Yes. More detailed, periodic satisfaction surveys can be created for corporate customers. SLA compliance, account manager, and operational performance are evaluated separately.

Can it integrate with the cargo tracking system?

Yes. With API integration, automated surveys can be triggered when delivery is completed, delayed, or during the return process.

Transform Delivery Experience

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