Insurance

Understand Your Insurance Customers Better

Claims process satisfaction, renewal intent, agency performance, and product development research. Improve insurance customer experience with data.

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50+

Insurance Company

Insurance sector client

2M+

Policy Holder

Customers completed survey

18%

Churn Reduction

With proactive intervention

93%

CSAT

Claims process satisfaction

Solutions

Insurance Solutions

Claims Process Evaluation

Evaluate every stage of claim notification, expertise, repair, and payment process.

Stage-based satisfaction tracking

Policy Renewal Intent

Renewal probability, price sensitivity, and brand switching risk analysis. Proactive intervention.

Churn risk score and early warning

Agency Performance

Agency-based NPS, CSAT, and customer satisfaction comparison. Region and city-based ranking.

Agency network benchmark report

Call Center CSAT

Automated satisfaction survey after call. First contact resolution rate and representative evaluation.

IVR and SMS integration

Trust & Transparency

Brand trust, insurance awareness, policy transparency, and financial literacy research.

Sectoral trust index

Product Development

New product concept testing, coverage importance ranking, and price-coverage trade-off analysis.

Conjoint and MaxDiff analysis

Customer Journey

Insurance Customer Journey

Research & Comparison

Quote experience, price transparency, coverage comparison, and decision factors.

Sales & Policy

Agency communication, digital purchase, policy clarity, and onboarding.

Premium Payment

Ease of payment, installments, auto-payment, and price satisfaction.

Claim Notification

Ease of notification, first response speed, information quality, and communication.

Expertise & Repair

Expert appointment, repair duration, spare parts, and contracted service quality.

Renewal & Referral

Renewal intent, price expectation, recommendation tendency, and brand loyalty.

Why YouReply?

Insurance CX Excellence

Improve claims processes, increase renewal rates, and boost your agency network performance.

Automated post-claim survey

Agency network ranking system

Renewal intent early warning

Core system integration

Post-call CSAT measurement

Conjoint price-coverage analysis

FAQ

Frequently Asked Questions

Can post-claim survey be triggered automatically?

Yes. Automated SMS or email surveys can be sent on claim file closure or payment. API integration with insurance core system is supported.

Can I track all agencies in the agency network?

Yes. With the central management panel, you can compare NPS and CSAT scores of all agencies and create region and city-based ranking reports.

Is it GDPR compliant?

Yes. Data processing rules specific to the insurance sector, customer consent management, and anonymous feedback options are available.

Can surveys be sent during policy renewal period?

Yes. Automatic renewal intent surveys can be sent according to policy expiration date. Early warning system is activated for low-scoring customers.

Improve Insurance Experience

From claims process to renewal, measure every stage of your customer journey. Start for free.

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