Customer Centricity in Financial Services
PCI-DSS compliant secure survey solutions for customer satisfaction, digital channel experience, compliance research, and financial product development.
PCI-DSS compliant · Enterprise security
50+
Finance Institution
Bank and insurance company
2M+
Customer Response
Collected feedback
PCI-DSS
Security
Payment sector compliance
38%
NPS Improvement
Average NPS increase
Finance Sector Solutions
Customized tools for banks, insurance companies, and fintechs
Customer Satisfaction
Branch experience, digital channel satisfaction, and overall NPS measurements. Analysis based on individual and commercial segments.
Branch, ATM, and digital channel comparison
Digital Banking UX
Usability research for mobile apps and internet banking. Feature prioritization and SUS score.
User journey heatmap
Compliance & Regulation
Internal audit surveys for compliance processes. PCI-DSS compliant secure infrastructure.
Regulator reporting templates
Product Research
Demand analysis, price sensitivity, and conjoint analysis research for new financial products.
Loans, deposits, and insurance products
Branch Performance
Mystery shopper, post-visit satisfaction, and service quality measurement.
Mystery shopping integration
Risk Perception & Trust
Investor risk profile analysis, financial literacy, and customer trust index research.
Perception measurement in volatile periods
Regulation Compliant
Banking Regulation
Internal control and audit surveys compliant with Banking Regulation and Supervision Agency regulations.
Capital Markets
Capital market investor surveys, risk profile determination, and investor information forms.
GDPR & PCI-DSS
Full compliance with personal data protection and payment card industry security standards.
AML Compliance
Employee awareness surveys within the scope of combating money laundering and terrorist financing.
Build Trust in Finance
Strengthen customer trust with data-driven improvements. Take the CX lead in financial services with our platform compliant with enterprise security standards.
Frequently Asked Questions
How is the security of financial data ensured?
Can it integrate with the Core Banking system?
Can mystery shopper research be conducted?
Can individual and commercial customer surveys be separated?
Build Trust in Finance
Strengthen customer trust with data-driven improvements. Try our secure platform for free.