Customer-Centric Growth In Automotive
Dealer experience, after-sales service, new model research, and brand loyalty. Measurement at every stage of the automotive customer journey.
30+
Automotive Brand
Brand and dealer users
500+
Dealer
Evaluated dealers
89%
CSI
Average service satisfaction
1M+
Customer Response
Collected feedback
Automotive Solutions
Purchasing Experience
Evaluation of showroom visit, test drive, sales consultant, and delivery process.
Dealer-based comparison report
After-Sales Service
Service satisfaction, repair quality, parts supply time, and price/performance evaluation.
CSI (Customer Satisfaction Index)
Dealer Performance
Compare dealer network performance with mystery shopper, NPS, and satisfaction surveys.
Region and dealer-based ranking
New Model Research
New model launch research with concept testing, price sensitivity, and target audience analysis.
Conjoint and MaxDiff analysis
Brand Loyalty
Brand switching probability, recommendation tendency, and repurchase intent measurements.
Loyalty pyramid and NPS tracking
Digital Experience
Evaluation of website, configurator, online service appointment, and digital channel experience.
Online-offline experience comparison
Automotive Customer Journey
Awareness & Research
Brand awareness, online research experience, and digital touchpoints.
Showroom & Test Drive
Showroom atmosphere, sales consultant knowledge, and test drive organization.
Purchase & Delivery
Financing process, insurance, accessories, and vehicle delivery experience.
Usage & Warranty
Vehicle quality, ease of use, warranty services, and roadside assistance.
Service & Maintenance
Periodic maintenance, repair quality, spare parts, and service communication.
Renewal & Referral
Second-hand exchange, new model preference, and brand recommendation tendency.
CX Leadership in Automotive
Elevate your dealer network performance, increase service satisfaction, and strengthen brand loyalty.
Frequently Asked Questions
Can I manage the entire dealer network on a single platform?
Does it integrate with DMS (Dealer Management System)?
Can CSI (Customer Satisfaction Index) be calculated?
Can mystery shopper evaluation be done?
Elevate Customer Experience in Automotive
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